Careers

Located:  Hamilton, ON

Office Administrator

ABOUT PARADIGM

At Paradigm, we are Canada’s only all-encompassing fleet service provider, offering solutions tailored to empower service-driven businesses. We believe that by supporting businesses with their vehicles, equipment, and operational needs, we play a role in fostering economic growth and strengthening our communities.

Our comprehensive services include:

 

• Commercial vehicle sales and leasing
• Short- and long-term rentals
• Equipment sales and financing
• Extended warranties
• Custom upfitting
• Vehicle Graphics
• Telematics
• And more

 

Whether clients need vehicles, heavy equipment, or specialized tools, we deliver end-to-end services under one roof. We have faith in businesses and their potential and remain dedicated to supporting them at every stage.

POSITION SUMMARY

• Provide administrative support to the sales, rental, and service teams to ensure smooth day-to-day operations.
• Manage documentation, including contracts, invoices, purchase orders, and client agreements, with accuracy and attention to detail.
• Assist with scheduling client appointments, vehicle deliveries, and service follow-ups.
• Respond to client inquiries via phone, email, or in person, delivering excellent customer service and professional communication.
• Maintain organized filing systems for both physical and digital records.
• Support inventory management by tracking vehicle and equipment availability, incoming shipments, and returns.
• Assist in preparing reports and internal documentation for management review.
• Collaborate with internal teams to ensure timely updates on orders, agreements, and administrative processes.

WHO WE ARE LOOKING FOR, SOMEONE WHO IS:

• A detail-oriented individual with strong organizational and time management skills
• Proactive and able to prioritize tasks in a fast-paced environment
• A strong communicator with excellent verbal and written skills
• Experienced in Microsoft Office Suite (Word, Excel, Outlook) and other administrative software
• Tech-savvy with strong computer skills and the ability to quickly learn new systems
• Professional, dependable, and committed to delivering exceptional service
• A team player who can work collaboratively across departments

WHAT DO YOU NEED TO HAVE TO APPLY:

• High school diploma or equivalent required (post-secondary education in Business Administration or related field is an asset)
• 5+ years of experience in an administrative, office, or customer support role
• Strong computer skills, including proficiency in Microsoft Office, data entry systems, and general office technology
• Excellent attention to detail and ability to multitask
• Valid driver’s license preferred
• Ability to pass pre-employment background screening

WHAT WE OFFER OUR EMPLOYEES:

• Competitive compensation with opportunities for growth
• Health, Dental, and Vision benefits for you and your family
• Career development and mentorship opportunities
• Free parking, free coffee, and a welcoming team environment
• Paid training to support your success
• Opportunities for advancement within Paradigm’s growing organization